- Payment Terms, Late Fees & Suspension
1.1 Payment Terms
- Standard Payment: All invoices are payable strictly within seven (7) days from the invoice date unless otherwise agreed in writing.
- Deposit Requirement: A non‑refundable deposit of fifty percent (50%) is required prior to commencement of work for all orders exceeding $1,000 (AUD).
- Upfront Payment: For orders under $1,000 (AUD), full payment is required upfront.
- Final Balance: The final invoice will be issued upon completion of the work. The final balance is payable within our standard 7‑day payment terms from the invoice date.
- Payment Methods: Credit card payments attract a 2.2% processing surcharge. Cheque payments are not accepted.
1.2 Late Fees & Penalties
- Penalty Charges: Payments not received within seven (7) days of the due date will incur a late penalty of $50 or 20% of the total invoice value (excluding GST), whichever is greater.
- Interest on Overdue Amounts: Interest will accrue on any overdue amount at a rate of the RBA Cash Rate + 8% per annum, calculated daily, from the day after the due date until payment is received in full.
1.3 Suspension of Work
We reserve the right to suspend production or service delivery in the event of non‑payment. Deposits and prior payments will be retained and applied toward goods, materials, labour, and other costs already committed or incurred up to the date of suspension.
1.4 Termination for Extended Pause
If production, installation, or project work is paused, delayed, or placed on hold for a continuous period exceeding six (6) months, whether caused by the client or by circumstances outside our control, we reserve the right to terminate the agreement.
Upon termination:
- All deposits and payments made to date will be retained and applied to costs incurred, including goods, materials, labour, administrative time, and storage where applicable.
- Any outstanding balance owed for work completed or materials procured up to the date of termination will be invoiced and must be paid within fourteen (14) days.
- Variations & Additional Charges
2.1 Definition of a Variation
A variation includes, but is not limited to:
- Changes to approved artwork, dimensions, design, materials, colours, or specifications;
- Requests for additional work not included in the original quote;
- Alterations requested after production has commenced;
- Delays or complications arising from inaccurate information provided by the client;
- Site conditions that differ from what was advised, expected, or reasonably assumed.
2.2 Variation Requests
All variation requests must be submitted in writing. No verbal instructions will be actioned unless confirmed in writing. Work relating to the variation will not commence until the client has approved associated charges.
2.3 Pricing of Variations
Variations will incur additional charges reflecting labour, materials, design time, equipment, and any costs associated with rework or delays. A variation quote or updated invoice will be issued, and payment may be required before further work proceeds.
2.4 Impact on Production Timelines
Variations may extend production or installation timelines. Updated timelines will be provided where necessary. We accept no liability for delays caused by client‑initiated variations.
2.5 Variations Due to Site Conditions
Unexpected site conditions—including structural issues, obstructions, electrical complications, or unsafe conditions—will be treated as variations and charged accordingly.
2.6 Variations Due to Client Delays
Delays caused by the client, including late approvals, late artwork, failure to provide access, scheduling changes, or incomplete site readiness, may incur additional fees.
2.7 Non‑Refundable Costs
Once materials have been ordered, cut, printed, or customised, the client is liable for all associated costs, regardless of subsequent changes.
2.8 Cancellation Following a Variation
If the client cancels the project after a variation has been requested or approved, all work completed to date—including labour, materials, administration, and variation costs—must be paid in full.
- Limitation of Liability
3.1 Maximum Liability
To the fullest extent permitted by law, our total liability for any claim, loss, damage, or expense arising from or related to the goods or services supplied—whether in contract, tort (including negligence), equity, statute, or otherwise—is limited to the total amount paid by the client for the specific goods or services to which the claim relates.
3.2 Exclusion of Consequential Loss
We are not liable for any indirect, special, punitive, or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity, downtime, or reputational damage.
3.3 Client Responsibilities
We are not responsible for:
- Delays, defects, or failures caused by the client, third parties, or external factors beyond our control;
- Costs or damages arising from inaccurate information, measurements, artwork, or instructions provided by the client;
- Damage resulting from improper use, inadequate maintenance, or failure to follow care instructions.
3.4 Australian Consumer Law
Nothing in these terms excludes or limits any rights the client may have under the Australian Consumer Law (ACL) that cannot be excluded. Where such rights apply, our liability is limited to the maximum extent permitted by the ACL.
- Artwork, Approvals & Production
4.1 Production Timelines
Standard production timeframe is 10–15 working days from the date of final approved artwork. Timelines may vary due to workload, material availability, or project complexity.
4.2 Approval Liability
We accept no responsibility for errors, omissions, spelling mistakes, layout issues, or colour discrepancies in the final product where artwork proofs have been approved by the client.
4.3 Client Responsibility
Clients must thoroughly review all artwork proofs—including spelling, dimensions, layout, and colours—before providing approval.
4.4 Print‑Ready Files
All client‑supplied artwork must be provided in print‑ready format. Additional artwork or design services will incur a fee if files do not meet print‑ready requirements.
4.5 Post‑Approval Changes
Any changes requested after final proof approval may incur additional artwork, labour, or production fees.
- Site Readiness & Installation (Shop Fit-Outs & Signage)
5.1 Permits & Approvals
It is the client’s responsibility to obtain all required council, landlord, or development (DA) approvals. We accept no liability for delays, fines, or complications arising from unapproved applications.
5.2 Site Access
Clients must provide clear access to the site, including 240v power supply. Delays caused by site inaccessibility, interference from other trades, or unsafe working conditions may result in re‑attendance or variation fees.
5.3 Structural Integrity
For illuminated signage, cladding, or mounted installations, we assume the installation surface is structurally sound. If the surface is deemed unsafe, work will be paused and a variation quote issued.
- Vehicle Wraps & Surface Preparation
6.1 Pre‑Existing Vehicle Condition
We are not liable for damage arising from failing clear‑coat, rock chips, rust, or poor‑quality paint. Vinyl adhesion quality depends heavily on the condition of the underlying paintwork.
6.2 Cleanliness Requirement
Vehicles must be delivered in a clean state. Additional cleaning may incur a fee and/or rescheduling.
6.3 Thermal Stress (Glass)
For window graphics, the client acknowledges the risk of thermal stress or cracking of glass. We accept no liability for breakage caused by environmental temperature changes.
- Ownership, Title of Goods & Marketing Use
7.1 Title of Goods
All signage, materials, and produced goods remain the legal property of the business until full payment is received.
7.2 Marketing Rights
By accepting a quote or estimate, the client grants permission for the business to use photographs or video footage of the completed work for marketing purposes, including online and printed materials.
- Warranty & Care Requirements
8.1 Cure Period
Do not wash vehicles or signage for seven (7) days post‑installation to allow adhesives to properly set.
8.2 Maintenance Obligations
Failure to follow provided Care Instructions—including avoiding abrasive cleaning products and high‑pressure washing—will void all workmanship warranties.
8.3 Workmanship Warranty (12 Months)
Signed Off guarantees the workmanship of our services for a period of twelve (12) months from the date of completion. Trust in Signed Off to deliver with excellence and precision. Should any issues arise relating to our workmanship during this warranty period, please contact us immediately for prompt resolution.
